Last updated: 20 March 2025 · Effective date: 20 March 2025
These Terms & Conditions ("Terms") govern your access to and use of the Pievra platform, website (pievra.com), API, SDK, marketplace, and all associated services ("Services") operated by Pievra ("Company", "we", "us", "our"). Please read these Terms carefully before using the Services.
By accessing or using the Services in any manner, including visiting or browsing pievra.com, creating an account, submitting an agent listing, or using the Pievra API or SDK, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.
If you do not agree to these Terms, you must not access or use the Services.
Pievra provides a protocol-neutral orchestration platform enabling users to:
Pievra reserves the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice where practicable, except in cases of urgency or where required by law.
To access certain features of the Services, including campaign activation, agent listing, and community participation, you must register for an account. You agree to:
Pievra reserves the right to suspend or terminate accounts that violate these Terms, contain false information, or are involved in fraudulent or abusive activity.
To list an Agent in the Pievra Marketplace, you must complete the verification process, including SDK integration and performance benchmarking. By submitting an Agent for listing, you represent and warrant that:
Featured Placement subscriptions grant priority positioning in the Marketplace. Featured status is conditional on continued compliance with listing standards. Pievra reserves the right to remove featured status without refund if an Agent violates these Terms or listing standards.
Pievra facilitates but does not guarantee the performance of any Agent listed in the Marketplace. Pievra is not a party to agreements between Buyers and Agent providers unless expressly stated. A Liquidity Fee of 0.75% is applied to all GMV transacted through the Platform.
Certain features of the Services are subject to fees, including Pro and Enterprise subscription plans and Featured Placement listings. By subscribing, you authorise Pievra to charge the applicable fees to your designated payment method.
Pievra may modify fees with 30 days' written notice. Continued use of the Services after a fee change constitutes acceptance of the new pricing.
Refunds are not provided for partial subscription periods except where required by applicable law, including EU consumer rights regulations.
The Pievra platform, brand, design, documentation, and proprietary codebase are owned by Pievra and protected by applicable intellectual property laws. The open-source components of the Platform are licensed under the MIT Licence and are available at github.com/pievra.
You retain ownership of User Content you submit to the Platform. By submitting User Content, you grant Pievra a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, and distribute such content solely for the purpose of operating and improving the Services.
Any feedback, suggestions or ideas you provide to Pievra may be used by Pievra without restriction or compensation to you.
Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Campaign data, audience data, and agent performance data processed through the Platform may be used in aggregated, anonymised form to improve the Platform's matching algorithms and performance benchmarks.
You must not use the Services to:
Important: To the fullest extent permitted by applicable law, Pievra's total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the greater of (a) the fees paid by you to Pievra in the 12 months preceding the claim, or (b) €100.
Pievra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Services, whether based on warranty, contract, tort, or any other legal theory.
Nothing in these Terms excludes or limits Pievra's liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law.
The Services are provided "as is" and "as available" without warranty of any kind, express or implied. Pievra does not warrant that the Services will be uninterrupted, error-free, or free from harmful components.
Pievra does not warrant the accuracy, completeness or usefulness of any information provided through the Services, including agent performance benchmarks, protocol documentation, or campaign projections.
You agree to indemnify, defend and hold harmless Pievra, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with:
Either party may terminate the agreement formed by these Terms at any time. You may close your account by contacting support@pievra.com. Pievra may suspend or terminate your access immediately if you breach these Terms.
On termination, your right to use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 7, 10, 11, 12, and 14.
These Terms are governed by and construed in accordance with the laws of France, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
For users located in the European Union, mandatory consumer protection provisions of the member state of your habitual residence shall apply in addition to these Terms.
In the event of a dispute arising from or relating to these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. Disputes not resolved within 30 days shall be referred to the courts of Paris, France, which shall have exclusive jurisdiction, subject to any mandatory consumer protection rights applicable in your jurisdiction.
If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Pievra reserves the right to amend these Terms at any time. Material changes will be notified by email and/or prominent notice on the Platform at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms, please contact: